JACK LALAINE JUICER PARTS

JACK LALAINE JUICER PARTS

by Jossie
(Florida)

MY NIGHTMARE WITH JACK LALAINES JUICER

I ORDER 1 Crescent Tool to remove filter & 1 Spout Part for my Jack Lalaine juicer 10 days ago. I enter in the site they have to check the status of the orders and I couldn't find even the order.

I called them and the Customer Agent told me after he found the order it was a back ordered because they did not have the part. I was very disappointed because they do not have a stock of parts as the product demands, so if something broke down in your machine you better buy a new one from other manufacturer than wait until they find the replacement parts and ship it to you.

The Agent that took care of my call was very nesty and it said that I can not buy the parts anywere else, so that I have to wait 4 to 5 weeks until they receive and ship the parts. In the mean time my vegetables and fruits are spoiling in the fridge.

I used to have an Oster Juicer for years and never have to ask for a replacement part and was working as good as the Jack Lalane. I just wanted to have a more efficient machine and I was very wrong it was working as good as the Jack Lalanes, I could stay with my Oster I do not have this situation at this time.

My suggestion is not to buy this machice, look for other Manufactures in the market, there are many, SERVICE IS THE MOST ESSENTIAL PART OF BUYING ANY PRODUCT.

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JACK LALAINE JUICER PARTS

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Jul 12, 2011
Rating

trouble with getting my order
by: Frustrated in VA

My goodness I ordered a replacement spout for my juicer. I kid you not I was sent the wrong thing three times! Out of frustration, multiple phone calls and months of being without the spout I finally cancelled the order. I paid for the spout twice and only recieved a refund for one payment. It is sad the customer service is horrible. The juicer is good.

Jul 09, 2011
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Be careful when you tighten blade...
by: Anonymous

I over tightened the blade and broke the plastic threading on the blade assembly... Guess what! You can't buy that part... :^ ) thanks Jack, I guess I learned my lesson and won't buy a cheaply made plastic juicer again.

May 22, 2011
Rating

comments
by: Anonymous

ill bet jack is turning over in his grave, listening to all these complaints. all we want is parts, i have my choice, its a filter. whats so hard about that?

May 22, 2011
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parts forj.l.juicer
by: Anonymous

you can't buy parts for jack lalanne juicer as far as i see. all i want is a filter, the strainer or whatever they call it. whats so dam hard about that. they want u to buy another juicer, thats it. unless u know where. so where and how?

Apr 28, 2011
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No Parts
by: Anonymous

I ordered a blade for my power juicer on 3/14/2011. Didn't get it. called and they claimed to resend on 3/22/2011. Never recieved it. Called again 4/15/2011 and was told it will be sent out 4/18/2011. Still no part. Called 4/28/2011, was told that they were out of stock and I would have to wait for the order. I cancelled the order.

Mar 30, 2011
Rating

Good Product
by: Gary

Don't know if folks droped their box on way into house, but we recently purchased Mr. LaLaine's juicer, and we're very pleased with it's purformance.
We've had a lot of fun trying different mixes, but we find carrots, and pinneaple, grapes, and strawberries the bet and most invigorating.
thanks for this opportunity to express our gratitude for a new way to enjoy fruithealthy drinks. Sincerely, Gary

Feb 03, 2011
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fOOD pUSHER
by: GARY

ORDERED BLADE, STRAINER AND FOOD PUSHER. THE BLADE AND STRAINER ARE FINE. FOOD PUSHER DOES NOT FIT ALL THE WAY THRU CHUTE. SENT E-MAILS ( 7 OR 8 ) BEGINNING 1/21/11 AND DID NOT GET ANSWER UNTIL 2/3/11. THEY ASKED ME WHICH MODEL I HAVE. THEY ONLY OFFER ONE PUSHER NOT MULTIPLE CHOICES. WHAT DIFFERENCE DOES MODEL MAKE IF THEY ONLY OFFER ONE PUSHER? IN FUTURE I WILL GO WITH OMEGA OR CHAMPION RATHER THAN ANSWER THESE EVASIVE QUESTIONS. TWO WEEKS TO ANSWER E-MAIL IS HORRENDOUS CUSTOMER SERVICE.

Jan 31, 2011
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Piece of Crap
by: Danny

Got the Classic juicer as a gift for christmas and it already broke. The platic peg on motor base fell apart. Cheap piece of crap.

Nov 21, 2010
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Should I buy one ?
by: Anonymous

Watched the infomercial my Wife and I thought we should get one but by checking the reviews as we do with every purchase ,I don't think I will now. good luck everyone getting parts.

Nov 20, 2010
Rating

Poor service
by: Anonymous

I placed an order for a replacement blade for the juicer express. Simple. But after 4 weeks of waiting, I called to find my order, and it seems it was never placed, even though I had a confirmation #. So I re-ordered it. After 3 weeks, it came in but was the wrong blade. I called and a nice guy, very polite, apoligized and said he would send out the right blade. . Three weeks go by, nothing. I call again and a man in another country tells me there is no record of me calling in the wrong blade. He tells me his manager will call me within 24 hours- never does. I call back, talk to another man in another country, same deal. 3 weeks later, surprisingly, a blade comes in the mail. Wrong one! I try to email customer service to send pics of the problem, and cant do that!
I am done with Jack and his poor customer service.

Nov 17, 2010
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Poor Service
by: Anonymous

Have ordered parts kit #2 four times and four times have received the parts kit #1 instead of #2 for the Power Juicer Elite. Each time I called customer service and told them they were sending the wrong parts and reordered and still they keep sending me the wrong parts. Jack LaLaine's customer service sucks.

A. Hanson (Wisconsin)

Nov 13, 2010
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Note to Josie in Florida
by: Steve Long

Josie,
Regarding your experience with Jack LaLane Power Juicer, your nightmare has just begun. It irks me to no end that these people continue to sell this product on TV while complaints go unheeded. I finally filed a complaint with the Attorney General in Arizona and received a new juicer shortly thereafter, which we haven't used as I'm considering regifting it to Jack himself.

Oct 03, 2010
Rating

Messed up box
by: Anonymous

Just bought one from Walmart and didn't get the crescent tool. Instead got two brushes and a few other plastic parts which don't even fit the juicer. Ordered the crescent tool and see how long it takes.If everyone got together we could prevent many of these juicers from getting out into the market.

Jul 24, 2010
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Tristar Kept Payment For Returned Juicer
by: Anonymous

After returning the Jack LaLaine Juicer at the Canadian Post Office without ever bringing it home, I waited for my return payment. After over 3 months of dealing with the Tristar customer service (who were almost impossible to even locate), sending a copy of the Canadian Post Office return receipt AND the copy of the warehouse receipt stating that they had received the returned juicer, I was told it was TOO LATE to receive a return payment! They have my money and I have NOTHING! This is stealing!

Annie Ryan
Toronto, Ontario Canada

May 26, 2010
Rating

JackLaLane Power Juicer
by: Steve Long

Two weeks after filing a complaint with the Arizona Attorney General against Tristar Products dba Jack LaLane Power Juicer, we received a new Power Juicer in the mail. I told my wife that if anything goes wrong with this one, it is going straight into the garbage as I will never go through this experience again.

May 26, 2010
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Are You Frustrated?
by: Anonymous

If you are frustrated by being ignored, mistreated, or frustrated by this bad customer service. Email me customersunited@yahoo.com. I am seriously considering a class action law suit by we have to join together. Join me.

Mar 13, 2010
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Jack LaLanne juicer parts - no way to get them
by: Jon

Personally i wouldn't own a Jack Lalanne juicer. Product service sucks. My mom has been trying to get her order for a blade/filter (a1504bldfil) since 2008.

The order keeps getting cancelled and reordered, the company says the part is temporarily backordered.

Nov 16, 2009
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Jack LaLane Power Juicer Elite parts
by: Steve Long

We have been waiting for our "Replacement Part Pulp Catcher" since May 3, 2009 (today is November 16, 2009). We have had a number of unsatisfactory contacts with "Customer Service" and we are totally frustrated with the delays and cancellations we have experienced. Jack LaLane receives a zero from us.

Aug 31, 2009
Rating

...ordering parts
by: ellen

...still waiting 2 weeks for cresent tool~~~ they say it will be another month !!! GREAT juicer....sucky customer service !!!!

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JACK LALAINE JUICER PARTS